The key to our successful supply chain is not only planning how to deliver product, but how to bring back both returns and obsolete products. Managing returns effectively lets you recapture value, reduce write-offs and keep your customers happy.
Although Reverse logistics is a fairly new concept in developing countries, the practice has been emphasized in developed countries. These reverse processes include:
- De-installation of finished goods at the customer's site
- Returns management, receiving, sorting, verifying and managing returned products
- Express delivery, exchange of "dead on arrival" products.